This policy explains how cancellations and refunds work for PurpleCallio usage-based services.
Customers may cancel their PurpleCallio account or paid services through the available billing controls or by contacting support.
Cancellation does not automatically erase charges already incurred.
PurpleCallio may use usage-based billing.
Charges are calculated based on actual billable usage recorded by PurpleCallio's systems.
Because usage-based services are consumed in real time, charges for usage that has already occurred are generally non-refundable.
If you believe your account was incorrectly charged, contact:
within 30 days of the charge.
Please provide:
We will review the usage records and billing information.
If a duplicate payment occurs because of a technical or processing error, PurpleCallio will investigate and, where appropriate, issue a refund or adjustment.
If a payment fails, PurpleCallio may retry the payment or restrict paid functionality.
Customers remain responsible for valid charges incurred before the payment failure.
Promotional or complimentary credits:
If an account is terminated because of a violation of our Terms or Acceptable Use Policy, previously incurred charges generally remain payable.
Approved refunds will be processed through the applicable payment provider.
The time required for the funds to appear in your account may depend on the payment provider and customer's financial institution.
PurpleCallio may update this policy from time to time.
